Refund policy

Last updated 24 September 2026. Questions: support@mediaflowswift.com.

MediaFlowSwift plans are sold through Paddle, our merchant of record. Paddle takes the payment and issues the refund; we decide it with you. You can try the full app free for 14 days before paying anything, with no card needed.

What we refund

• Within 14 days of your first payment: a full refund, no reason needed.
• Later: if the app does not work as described on this site and we cannot fix it within a reasonable time, we refund the current period.
• Yearly plans cancelled part-way are not refunded pro rata beyond the two cases above; the plan runs to the end of the year you paid for.
• Where you live gives you stronger rights than these, those rights apply.

How to ask

Write to support@mediaflowswift.com from the email address you bought with, or include the order number from your Paddle receipt. The receipt also has a link for reaching Paddle directly. Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

What happens to the app

A refund ends the licence key at once. MediaFlowSwift keeps opening every project and showing where every clip is, and restoring from archives and copying footage out keep working; new imports, proxies, publishing and the shared server pause. Your footage is never touched.

Cancelling without a refund

You can cancel at any time with the link on every receipt. A cancelled plan runs to the end of the period you have paid for and does not renew. The full terms are on the terms of service page.