Terms of use and refunds

Last updated 17 October 2026. Plain language on purpose. If you have a question about any of it, ask: support@mediaflowswift.com.

Who we are

MediaFlowSwift is made and sold by Long Road Software LLC, a Tennessee limited liability company (“we”, “us”). Our website is mediaflowswift.com. Payment is handled by Paddle, our merchant of record. You accept these terms by clicking Agree when MediaFlowSwift first opens, or by buying a plan.

The licence

A plan gives you the right to install and use MediaFlowSwift on up to three Macs at once, and anyone who uses one of those Macs may use it there. The licence key you receive works on those Macs; a Mac can release only itself to free its place for another, and a fourth Mac needs another key. You may not sell or publish the key, resell, rent or sublicense the app, or remove or work around the parts of it that check your plan.

The free trial is the full Studio Pro app for 14 days, with no card required. When it ends, and when a plan ends, the app keeps opening every project, keeps showing where every clip is, and keeps restoring from archives and copying footage out; new imports, proxies, publishing and the shared server pause until a plan is active.

Your footage and your data

Everything you make with MediaFlowSwift is yours. The app keeps projects as plain files in folders you choose and does not hold your footage in any proprietary form. We have no access to it. What the app sends outside your Mac is set out on the privacy page: a check for new versions, a check of your licence once you enter a key, and the services you choose to turn on.

Care with footage

MediaFlowSwift is built so that nothing is removed until the copy that replaces it has been proved to match, and it says so before it acts. Even so, footage is irreplaceable: keep your own backups, and read what the app tells you before confirming an action that removes files. We are not liable for loss of footage or other data, or for consequential loss, beyond what the law does not allow us to exclude. Where liability cannot be excluded, it is limited to what you paid us in the twelve months before the claim.

No warranties

MediaFlowSwift is provided “as is” and “as available”. Apart from what these terms and the refund policy promise, and to the fullest extent the law allows, we make no warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the app will be free of errors or interruptions, that it will work with every camera, card, drive, network or version of macOS, or that the outside services it can connect to will be available. Some places do not allow warranties to be excluded; where you live, these exclusions apply only as far as the law there allows.

Updates and support

While your subscription is in good standing, meaning active and paid up, you are entitled to every update we release for your plan at no extra cost: every bug fix, and every new feature that belongs to your plan. New features that belong only to Studio Pro come with Studio Pro, and a Studio subscriber can change to Studio Pro to get them. The free trial receives updates too.

Support is by email at support@mediaflowswift.com. We aim to reply within two working days.

Prices and billing

Plans are sold monthly or yearly through Paddle, our merchant of record, which handles your payment details, receipts and tax; the price you see at checkout is the price you pay. Studio is $4.99 a month or $49.99 a year and Studio Pro $9.99 a month or $99.99 a year, in US dollars, shown in your own currency at checkout with tax added where it applies. A subscription renews automatically until you cancel; the link for cancelling is on every receipt, and a cancelled plan runs to the end of the period you have paid for. Price changes are announced at least 30 days before they take effect and never apply to a period already paid.

Refunds

The refund policy has the details; in short:

• Within 14 days of your first payment: a full refund, no reason needed. Write to support with the email address you bought with. A refund ends the licence key at once.
• Later: if the app does not work as described on mediaflowswift.com and we cannot fix it within a reasonable time, we refund the current period.
• Yearly plans cancelled part-way are not refunded pro rata beyond the two cases above; the plan simply runs to the end of the year.
• Where you live gives you stronger rights than these, those rights apply.

Ending the licence

You can stop using MediaFlowSwift at any time. Cancelling a plan is covered under Prices and billing above.

We may end your licence, by switching off your licence key, if you break the licence terms above, for example by selling or publishing the key or by working around the parts of the app that check your plan. Before we do, we will email you at the address you bought with and give you 14 days to put it right, unless the breach cannot be put right or involves fraud. If we end a licence for a breach, no refund is due for the rest of the period, except where the refund policy or the law where you live requires one.

However a licence ends, the app keeps working as it does for any plan that has ended: every project opens, every clip shows where it is, and restoring from archives and copying footage out keep working. Your footage and projects are always yours. The parts of these terms about your footage and data, care with footage, no warranties and governing law continue to apply after a licence ends.

Changes to these terms

If we change these terms, the date at the top changes, and MediaFlowSwift asks you to agree to the new terms before you go on using it. For anything that matters to an existing plan, we email you first.

Governing law

These terms are governed by the laws of the State of Tennessee and applicable United States federal law, without affecting any consumer rights you have where you live.