Support
One address for everything: questions, problems, refunds and ideas.
- support@mediaflowswift.com
- Reply time
- Usually within two working days. Problem reports sent from inside the app get an automatic first assessment sooner.
Reporting a problem
In the app, choose Help › Report a Problem…. It gathers what helps find a fault — the version, what the app was doing, the end of its log, and any crash macOS recorded — and takes out your name, your drives, your folders and file names before showing you every word. You can copy or save the report and email it to us, or, if you have turned on sending in Settings › Privacy, send it from the sheet.
Whichever way it arrives, a few things help most:
- What you were doing when it happened, in a sentence.
- Whether it happens every time or happened once.
- Where the project and its footage live: the Mac, an external drive, or a network share.
Help inside the app
Help › MediaFlowSwift Help (⌘/) is a searchable guide to every window and command; Help › User Guide opens the same text as one printable page. Both are written from the app itself, so they describe the version you are running.
Refunds
Within 14 days of a first payment, a full refund on request; see terms & refunds. Write to the address above from the email you bought with.